Your own call center, right in the browser
Answer customer calls from a softphone built into the admin panel. Inbound numbers, queue routing, live WebRTC calling, recordings and a customer Rolodex, with no separate phone system to run.
Browser softphone
Take and place calls straight from the admin panel over WebRTC. No desk phone and no separate PBX to maintain.
Inbound routing & queues
Route inbound numbers to the right queue and agent, so callers reach the person who can help.
Agent state management
Agents set available, busy or away, and calls flow only to whoever is ready to take them.
Call recordings & history
Every call is logged with a recording, so you can review a dispute or coach a new hire from the real conversation.
Customer Rolodex
A phone-number lookup pulls up the caller and their history, so support starts with context instead of questions.
Enterprise or fallback provider
Runs on Amazon Connect for enterprise call volume, with a Twilio fallback, selected by configuration.
The store phone rings in the browser, lands with the right person, and the recording is on the customer’s record.
- In-browserWebRTC calling, no hardware
- Queues + agentsinbound routed to the right person
- Recordedevery call, with history
Built for how stores actually run it.
Browser softphone
Take and place calls straight from the admin panel over WebRTC. No desk phone and no separate PBX to maintain.
Inbound routing & queues
Route inbound numbers to the right queue and agent, so callers reach the person who can help.
Agent state management
Agents set available, busy or away, and calls flow only to whoever is ready to take them.
Call recordings & history
Every call is logged with a recording, so you can review a dispute or coach a new hire from the real conversation.
Customer Rolodex
A phone-number lookup pulls up the caller and their history, so support starts with context instead of questions.
Enterprise or fallback provider
Runs on Amazon Connect for enterprise call volume, with a Twilio fallback, selected by configuration.
Storeveu vs Square, Clover & Shopify POS, built-in voice support
| Storeveu | Square | Clover | Shopify POS | |
|---|---|---|---|---|
| In-browser softphone | No | No | No | |
| Inbound routing & queues | No | No | No | |
| Call recordings & history | No | No | No | |
| Customer phone-number lookup | Limited | Limited | Limited | |
| Runs inside your POS platform | No | No | No |
Comparison reflects publicly-available standard plans as of 2026; rival capabilities vary by add-on, hardware and region. Built for U.S. convenience, grocery, liquor and specialty retail.
Good to know
Do I need a separate phone system?
No. The softphone runs in the admin panel over WebRTC, so agents take calls in the browser. Inbound numbers, routing and recordings are handled inside Storeveu.
Which calling provider does it use?
Amazon Connect powers enterprise call volume, with a Twilio fallback provider. The active provider is set by configuration, so you can start simple and scale.
Can I review past calls?
Yes. Call history stores each conversation with its recording, and a phone-number lookup ties the call to the customer record.
Common questions about Storeveu
How much does Storeveu cost?
Two plans, priced per store and billed month-to-month with no contract or early-termination fee. Starter includes the register, the back office, lottery, fuel, loyalty, marketplace integration and the AI assistant, with paid add-ons for the rest; Pro includes every add-on. Current prices are always on the pricing page.
Does Storeveu work offline?
Yes. The register is offline-first, it keeps ringing sales with no internet and syncs automatically the moment the connection returns, so a dropped router never stops checkout.
Is there a long-term contract?
No. Storeveu is month-to-month per store with no long-term contract and no early-termination fee, change tiers or cancel a store anytime.
Do I need special hardware?
No. Storeveu runs on standard Windows PCs with common receipt printers, cash drawers and PAX/Dejavoo terminals, bring your own, or buy the E15W dual-screen terminal.
How long does it take to switch from my current POS?
Most stores go live in 1-3 weeks. The team imports your catalog and customer list from systems like Square, Clover, Lightspeed or Heartland, usually overnight.
Can I manage multiple stores?
Yes. Run multiple locations from one back office with per-store pricing and inventory, plus a five-tier role hierarchy and custom roles.
Is my store data private and secure?
Every record is scoped to your organization and store, access is permission-gated by role, and one tenant can never see another’s data.
How do I get a demo?
Book a free 15-20 minute guided demo on a fully-loaded store, no contract, no pressure. Use the contact page to pick a time, or call the sales line.
See voice support running on a live store.
A 20-minute guided walkthrough on a fully-loaded demo store. No contract, no pressure.